Privacy Policy

Privacy notice

communal-property.com is provided by the Communal Property Management Ltd (CPM)

If you have a Blocks Online Login, log in to their portal to read and find out how it stores, processes and shares your personal information.

If you follow a link to a service provided by another website, agency or local authority, that organisation will:

• be the data controller
• be responsible for processing any data you share with them
• publish and manage their own privacy notice with details of      how to contact them

A data controller determines how and why personal data is processed.

What data we collect

The personal data we collect from you includes:

• questions, queries or feedback you leave, including your      email address if you contact communal-property.com
• your postcode and address if you use a communal-property.com service      that includes a postcode or address lookup function
• your email address and subscription preferences when you sign      up to our email alerts
• how you use our emails - for example whether you open them      and which links you click on
• your Internet Protocol (IP) address, and details of which      version of web browser you used
• information on how you use the site, using cookies and      page tagging techniques

Where you provide your consent, we use Google Analytics cookies to collect information about how you use communal-property.com

Google Analytics processes information about:

• the pages you visit on communal-property.com
• how long you spend on each communal-property.com page
• how you got to the site
• what you click on while you’re visiting the site

We also receive the same information from other digital services.

If you have a Google account and have turned on ‘ad personalisation’, anonymised data about your age, gender and interests may be included in aggregated reports we see in Google Analytics. This helps us understand the general types of people visiting communal-property.com You can view or change your Google ad personalisation settings.

We make sure you cannot be directly identified from Google Analytics data. We do this by:

• taking all reasonable steps to remove or reduce personal      information in analytics data, for example from page titles or URLs
• not storing or logging IP addresses in Google      Analytics
• not combining analytics information with other data sets in a      way that that would directly identify you

We will not combine analytics information with other data sets in a way that would directly identify who you are. We may processes anonymised information about:

• how well the pages performed on your device
• performance bottlenecks your device experienced
• JavaScript errors your device encountered

Why we need your data

We collect your personal data in order to:

• gather feedback to improve our services, for example our      email alerts
• respond to any feedback you send us, if you’ve asked us to
• send email alerts to users who request them
• allow you to access government services and make transactions
• provide you with information about local services
• monitor use of the site to identify security threats
• monitor the performance of the site to identify      inefficiencies and JavaScript errors

We use the information we collect through Google Analytics to see how you use communal-property.com and to see how well the site performs on your device.

We do this to help:

• make sure communal-property.com is meeting the      needs of its users
• make improvements, for example improving site      search
• make performance improvements, for example      improving page load time and data usage

We combine Google Analytics information with similar data from other government digital services to help understand and improve user journeys within communal-property.com and other government digital services.

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of communal-property.com

The legal basis for processing data collected with Google Analytics and on communal-property.com and other digital services is your consent.

The legal basis for processing all other personal data is that it’s necessary:

• to perform a task in the public interest
• in the exercise of our functions as a data processor.

What we do with your data

The data we collect may be shared with other agents, agencies and organisations. It may also be shared with our technology suppliers, for example our hosting provider.

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (GA4). We do not allow Google to use or share this data for their own purposes.

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:

• keep your email data until you unsubscribe
• keep your feedback data for 2 years
• delete access log data which contain      your IP address after 120 days

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.

Where data processing happens in the US, suppliers need to meet the certification standards set out in the UK-US data bridge agreement. This facilitates flows of personal data to certified US companies that have opted in to the EU-US Data Privacy Framework.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

• information about how your personal data is      processed
• a copy of that personal data
• that anything inaccurate in your personal data is      corrected immediately

You can also:

• raise an objection about how your personal data is      processed
• request that your personal data is erased if there      is no longer a justification for it
• ask that the processing of your personal data is      restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team.

Links to other websites

communal-property.com contains links to other websites.

This privacy notice only applies to communal-property.com and does not cover other services and transactions that we link to. These services, have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to communal-property.com from another website

If you come to communal-property.com from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint

CPM, acts as data controller for personal data published on communal-property.com 

If you follow a link to a service provided by another service, agency or local authority, that organisation will be the data controller. 

If you have an enquiry about your data within another service, you need to contact the organisation that holds that data. CPM does not have access to that data. The organisation’s privacy notice will say how to contact them.

Contact the CPM Team if you:

• have a question about anything in this privacy      notice
• think that your personal data on communal-property.com      has been misused or mishandled

Information Commissioner
icocasework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, CPM will take reasonable steps to let you know.

Last updated 7th November 2025